Clear care.
Protected trust.

We collect only the information needed to create your account, accept and fulfil orders, provide support, send selected notifications and maintain protected business records.

• Name, WhatsApp/mobile number, optional email, delivery address and pincode.
• Order, payment-status, invoice, reward, referral and customer-support records.
• Photos or videos you intentionally upload for sarees, reviews or Royal Celebrations.
• Notification preferences, a browser visitor ID, app-install detection, page categories, visit times and recorded foreground viewing time to understand usage and improve the service. Customer activity can be linked to your account when you sign in.

Where available, we record an approximate country, region or city from the network connection. We do not collect GPS location, form contents, customer PINs or private link tokens for activity analytics. Activity details are visible only to authorised owners.

பயன்படுத்திய பக்கங்கள் மற்றும் திரையில் பார்த்த நேரம் Admin-க்கு பதிவாகும். Login செய்தால் உங்கள் account-உடன் இணைக்கப்படும்; இணைய இணைப்பின் தோராயமான பகுதி கிடைத்தால் காட்டப்படும்.

உங்கள் தகவல்கள் order fulfilment மற்றும் customer support தேவைக்காக மட்டுமே பயன்படுத்தப்படும். Payment proof, முகவரி, mobile number போன்றவை public page-ல் காட்டப்படாது.

• Product, service and delivery availability is confirmed by our team after an order is received.
• Prices shown at checkout are based on the selected service or available product records at that time.
• Saree and Beauty order payments use secure Razorpay checkout. The full captured payment is verified automatically before an order is marked Paid.
• Earlier manual payments awaiting review are checked against the bank record. If you already paid through an old UPI link, contact us before paying again.
• Do not share your customer PIN, bank PIN, OTP or card security code with anyone.

Razorpay மூலம் முழுத் தொகை உறுதியானதும் Paid status மற்றும் receipt தானாக வரும். பழைய UPI முறையில் ஏற்கனவே பணம் செலுத்தியிருந்தால் மீண்டும் செலுத்தாமல் எங்களைத் தொடர்பு கொள்ளுங்கள்.

Contact us as early as possible if an order needs to change or be cancelled. We will clearly confirm what is still possible based on the work already completed, product condition and dispatch status.

• Saree Pleating: contact us before preparation begins. Once personalised work has started, the completed portion may not be refundable.
• Beauty products: opened or used personal-care items are normally not returnable for hygiene reasons.
• If a product is wrong, damaged or leaked on arrival, contact us within 48 hours with the order number and clear photos.
• Any approved refund method and timing will be confirmed by our team and recorded against the order.

ஒவ்வொரு cancellation/refund request-உம் order நிலை மற்றும் product condition பார்த்து தெளிவாக confirm செய்யப்படும்.

• Service area, pickup, delivery, customer drop-off and collection options are confirmed by the admin for each order.
• Applicable charges or free-service eligibility are shown or confirmed before fulfilment.
• Customers should provide a complete address, reachable phone number and suitable handover time.
• Please inspect the saree package or beauty-product parcel at handover and promptly report any concern.

Pickup மற்றும் delivery details ஒவ்வொரு order-க்கும் admin confirm செய்த பிறகே final ஆகும்.

• You must have permission to upload the person’s photo, video, name and message. For a child, parent or guardian permission is required.
• Customer submissions appear publicly only after payment verification and admin approval.
• The display duration and current price are controlled by the admin and shown before submission.
• Unsafe, misleading, unlawful, abusive or non-consensual content may be rejected or removed.

Follow the instructions on your beauty product’s packaging. Products are not medical diagnosis or treatment and do not promise an identical result for every person.

• Patch-test new products and introduce one active serum at a time.
• Stop use if burning, swelling, persistent redness or another reaction occurs.
• For severe, persistent or medical skin concerns, consult a qualified dermatologist.